Refund policy

OUR GLOW GUARANTEE: On your first order with AvgiGlow, if a product doesn't work for your skin, contact us within 30 days of delivery for a full refund — even if the product has been opened and used. We want your first glow to be risk-free. (For hygiene reasons, opened products on later orders can't be returned unless damaged or defective — see below.)

AVGIIGLOW RETURN & REFUND POLICY

We want you to love your glow. If something isn't right, we're here to help.

30-DAY RETURNS

You may return any unused, unopened item in its original packaging within 30 days of delivery for a full refund.

HOW TO START A RETURN

Email us at support@avgiglow.com with your order number and the item(s) you want to return. We'll send you return instructions within 1-2 business days. Please do not send items back without contacting us first.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged, defective, or incorrect, contact us at support@avgiglow.com within 14 days of delivery with a photo of the item. We'll make it right with a free replacement or a full refund — no return shipping cost to you.

HYGIENE NOTE

For health and safety reasons, opened or used skincare products cannot be returned unless they are damaged or defective.

REFUND TIMING

Once we receive your return, please allow 3-5 business days for inspection. Approved refunds are issued to your original payment method within 5-10 business days.

RETURN SHIPPING

Unless the item was damaged, defective, or sent in error, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.